Make sure every client gets the results they signed up for.

Selling is one thing. Making it stick is another.

When a consultant or business operator starts using Aktok, they need someone who makes the transition smooth, understands their workflow, configures the platform to match, and stays with them until it is running on its own. That is Customer Success.

This role is the bridge between "they signed up" and "they can't imagine going back." In an early-stage company, that bridge is everything.

Retention is survival. The person in this seat makes sure clients feel momentum fast, stay engaged, and become advocates instead of churn risk.

You are not answering tickets in a corner. You are helping clients adopt a new operating model and translating what they need into better product decisions.

What You'd Do

Onboarding

Get clients live without the confusion.

Guide new clients through setup, understand their business, and configure their workspace.
Help them migrate from existing tools such as CRM data, contact lists, and workflow habits.
Set expectations realistically so the rollout feels honest and manageable from day one.

Ongoing Support

Stay close enough to catch friction early.

Become the go-to person for client questions, blockers, and operational issues.
Run proactive check-ins instead of waiting for support problems to escalate.
Spot when a client is struggling and intervene before they churn.

Client Advocacy

Turn customer pain into product signal.

Translate client feedback into concrete product requests the dev team can act on.
Report patterns clearly when multiple clients are hitting the same gap.
Help shape the roadmap by being the voice of the customer inside the company.

Growth

Expand value after the initial win.

Identify upsell and expansion opportunities inside existing accounts.
Help clients get more value from features they are not using yet.
Drive referrals by turning happy clients into the strongest sales channel.

What We're Looking For

Experience in customer success, account management, or client services.
Can explain technical concepts to non-technical people without talking down to them.
Patient but proactive. You follow up before you are asked.
Problem-solver mindset. When something does not work, you find a way through it.
Good English is required, written and spoken.
Bonus if you have worked with SaaS onboarding, CRM platforms, or consulting and agency clients.

The ideal person genuinely cares whether the client succeeds. Not as a KPI. As a personal standard.

Commission-only to start. We're being direct about this.

Earn based on client retention and account growth.
Commission structure is discussed directly during the conversation.
No cap on earnings.

Path to employment

Demonstrate that you can onboard clients successfully and keep them engaged.
Move to base salary plus commission or bonus once results are clear.
Customer Success is a core function here. You would be helping build the team from the ground up.

Region

Remote. Client communication happens over video calls, email, and chat. You can be anywhere, as long as you are available during client business hours and communicate clearly enough to keep momentum high.

Express Interest

Forms are not wired here yet, so send a note to careers@aktok.com and include:

Your name and the role you are applying for: Customer Success.
Your region or timezone and when you are typically available for client-facing work.
Your resume or LinkedIn profile.
A short message explaining why this role fits you.
Optional but useful: describe a time you turned an unhappy client around.

Concise is fine. Clarity matters more than polish.

Back to all opportunities

Ready to help clients actually win with the product?

If the work above sounds right, create your account and send the note. If you want the broader company context first, read our story.

Or email careers@aktok.com