Copyright & DMCA Policy

1. Respect for Intellectual Property

1.1Aktok Inc ("Aktok," "we," "us," or "our") respects the intellectual property rights of others and expects all users of the Aktok platform (the "Service") to do the same. We are committed to responding promptly and appropriately when we receive reports of copyright infringement involving content on our platform.

1.2 This Copyright & DMCA Policy ("Policy") describes the procedures we follow when a copyright holder believes that content hosted on or transmitted through the Service infringes their rights. It also describes how users may respond to allegations of infringement.

1.3 This Policy is incorporated by reference into our Terms of Service ("Terms"). Capitalized terms not defined in this Policy have the meanings given to them in the Terms.

1.4 Platform Scope. The Service includes multiple features through which users may upload, create, store, or transmit content. This Policy applies to content across all areas of the Service, including but not limited to:

• (a) CRM files and attachments — documents, images, and other files uploaded to contacts, companies, deals, tasks, or other CRM records;
• (b) Website builder pages — web pages, templates, images, text, and other media created or published using the Aktok website builder;
• (c) AI chatbot content — responses, scripts, knowledge base materials, and other content used by or generated through Aktok AI agents and chatbots;
• (d) Email content — messages, attachments, and templates sent through the Aktok email integration; and
• (e) Chat and collaboration content — messages, files, and media shared through the Aktok team chat and project management tools.

2. Reporting Copyright Infringement (DMCA Takedown)

2.1 Aktok Inc is a Canadian corporation and is not directly subject to the United States Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512. However, we voluntarily follow the DMCA notice-and-takedown procedure as a matter of good practice, particularly for reports from US-based rights holders, and to support internationally recognized standards for addressing online copyright infringement.

2.2 What Constitutes Infringement. Copyright infringement occurs when copyrighted material is used on the Service without the authorization of the copyright owner and the use does not qualify as a permitted exception under applicable law (such as fair use under US law or fair dealing under Canadian law).

2.3 Filing a Takedown Notice. If you are a copyright owner (or authorized to act on behalf of one) and believe that content on the Service infringes your copyright, you may submit a takedown notice to our Designated Agent (see Section 7). Your notice must include all of the following:

• (a) A physical or electronic signature of the copyright owner or a person authorized to act on behalf of the copyright owner;
• (b) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
• (c) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Aktok to locate the material (for example, the URL of the page, the name of the file or attachment, or the workspace and record where the material appears);
• (d) Information reasonably sufficient to permit Aktok to contact the complaining party, including your name, address, telephone number, and email address;
• (e) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• (f) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

2.4 Processing of Notices. Upon receiving a valid takedown notice that complies with the requirements of Section 2.3, we will:

• (a) Review the notice for completeness and validity;
• (b) Remove or disable access to the allegedly infringing material promptly;
• (c) Notify the user who posted or uploaded the material that it has been removed or disabled; and
• (d) Retain a record of the notice in accordance with our obligations.

2.5 Incomplete notices may be returned to the complainant with a request for additional information. We are not obligated to act on notices that do not substantially comply with the requirements of Section 2.3.

3. Counter-Notification

3.1 When to File. If you are a user whose content has been removed or disabled pursuant to a takedown notice under Section 2 and you believe that the removal was the result of a mistake or misidentification, you may submit a counter-notification to our Designated Agent (see Section 7).

3.2 Required Elements. A valid counter-notification must include all of the following:

• (a) Your physical or electronic signature;
• (b) Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
• (c) A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
• (d) Your name, address, and telephone number; and
• (e) A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, the jurisdiction of any judicial district in which Aktok may be found, or for disputes arising under Canadian law, the courts of the Province of Prince Edward Island, Canada), and that you will accept service of process from the person who provided the original takedown notice or an agent of such person.

3.3 Processing of Counter-Notifications. Upon receiving a valid counter-notification that complies with the requirements of Section 3.2:

• (a) We will promptly provide the original complainant with a copy of the counter-notification and inform them that we will restore the removed material in ten (10) to fourteen (14) business days;
• (b) If the original complainant does not notify us within that period that they have filed a court action seeking to restrain the allegedly infringing activity, we will restore the material or re-enable access to it; and
• (c) If the original complainant files a court action within that period, the material will remain removed pending the outcome of the proceeding.

3.4 Aktok reserves the right not to restore material where we have independent reason to believe it infringes the rights of a third party or otherwise violates our Terms of Service or Acceptable Use Policy.

4. Canadian Notice-and-Notice Regime

4.1 As a Canadian corporation, Aktok is subject to the notice-and-notice provisions of Canada's Copyright Act (R.S.C., 1985, c. C-42), as amended by the Copyright Modernization Act (S.C. 2012, c. 20). This section describes our obligations under Canadian law, which differ from the DMCA procedures described in Sections 2 and 3.

4.2 How Notice-and-Notice Differs from DMCA. Under the Canadian regime:

• (a) There is no obligation to remove content upon receipt of a notice of claimed infringement. The Canadian system is a notice-and-notice system, not a notice-and-takedown system;
• (b) The intermediary's obligation is to forward the notice to the person to whom the electronic location relates; and
• (c) The intermediary must retain records that could be used to identify the person to whom the notice relates for a prescribed period.

4.3 Aktok's Obligations. When we receive a notice of claimed infringement from a copyright owner under the Canadian Copyright Act:

• (a) We will forward the notice to the user associated with the allegedly infringing content as soon as practicable;
• (b) We will inform the copyright owner that the notice has been forwarded; and
• (c) We will retain records sufficient to identify the user for a minimum of six (6) months following the date the notice is forwarded (or longer if a court proceeding is commenced during that period).

4.4 Receipt of a notice under the Canadian regime does not, by itself, obligate Aktok to remove or disable access to the content in question. However, we may choose to take action under our Terms of Service or Acceptable Use Policy if, upon review, we determine that the content violates our policies.

4.5 For clarity, where a copyright owner's notice complies with both Canadian law and the DMCA requirements set out in Section 2.3, we may process the notice under both regimes concurrently.

5. Repeat Infringer Policy

5.1 Aktok maintains a policy for the termination of accounts belonging to users who are repeat copyright infringers. We will enforce this policy in appropriate circumstances and at our discretion.

5.2 Escalation Steps. When a user is found to have infringed the copyrights of others, we will generally follow the escalation steps below. However, we reserve the right to bypass any step in cases of severe or willful infringement:

5.3 Each valid takedown notice or notice under the Canadian notice-and-notice regime that results in confirmed infringement will be recorded as a strike against the applicable user account. Strikes are cumulative and expire twenty-four (24) months after the date they are recorded, unless the user's account has been suspended or terminated during that period.

5.4 Factors we may consider when determining the appropriate enforcement action include:

• (a) The number and frequency of infringement incidents;
• (b) Whether the infringement was willful or inadvertent;
• (c) Whether the user has cooperated with the resolution process; and
• (d) The severity and scope of the infringement.

6. Misrepresentation Warning

6.1 Filing a false or misleading takedown notice or counter-notification is a serious matter. Under the DMCA (17 U.S.C. § 512(f)), any person who knowingly materially misrepresents that material or activity is infringing — or that material was removed or disabled by mistake or misidentification — may be liable for damages, including costs and attorneys' fees.

6.2 Under Canadian law, misuse of the notice-and-notice regime may also give rise to liability. Aktok reserves the right to seek damages from any party that submits a notice or counter-notification in bad faith.

6.3 We strongly encourage all parties to consult with a qualified attorney before filing a takedown notice or counter-notification. By submitting a notice, you represent that you have a good faith belief in the accuracy of your claim.

6.4 Aktok reserves the right to disregard notices or counter-notifications that, in our reasonable judgment, appear to be fraudulent, abusive, or submitted in bad faith.

7. Designated Agent

7.1 Aktok has designated the following agent to receive notifications of claimed copyright infringement and counter-notifications under this Policy:

Copyright Agent, Aktok Inc

Email:legal@aktok.com

Mailing Address: Aktok Inc Attn: Copyright Agent 163 Great George St. (The Foundry) Charlottetown, PE, Canada

7.2 For fastest processing, we recommend submitting notices by email. Notices sent by postal mail will be processed but may take longer.

8. Changes to This Policy

8.1 We reserve the right to update this Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this document.

8.2 Material Changes. For material changes to this Policy, we will provide at least thirty (30) days' advance notice through one or more of the following methods:

• (a) Email notification to the address associated with your account;
• (b) In-app notification within the Service; or
• (c) A prominent notice on our website.

8.3 Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the Service before the changes take effect.

8.4 Non-Material Changes. Non-material changes (such as corrections of typographical errors or clarifications that do not affect your rights or obligations) may take effect immediately upon posting, without advance notice.

9. Contact Information

If you have any questions about this Copyright & DMCA Policy, please contact us:

Aktok Inc 163 Great George St. (The Foundry) Charlottetown, PE, Canada

Email:legal@aktok.com

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